Refund Policy

Thank you for shopping with us. We value your satisfaction and aim to provide a smooth shopping experience. Please review our refund policy carefully.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

The item must be unused, unworn, and in its original packaging
Proof of purchase (order number or receipt) is required
Certain items may be non-returnable (see exceptions below)

If your return is approved, instructions will be provided on how and where to send your item.

Non-Returnable Items

The following items are not eligible for returns or refunds:

Gift cards
Downloadable or digital products
Personal care or hygiene items
Clearance or final sale items
Custom or personalized products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos or videos as evidence. We will arrange a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected:

You will be notified of approval or rejection
Approved refunds will be processed to your original payment method
Refunds typically take 5–10 business days to appear, depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again
Contact your credit card company or payment provider
Contact your bank (processing times may vary)

If you’ve done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with your order details.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable
We recommend using a trackable shipping service for returns

Order Cancellations

Orders can be canceled within 12–24 hours of placement. Once an order has been processed or shipped, it cannot be canceled.