Faqs
🛒 Orders & Payments
Q: How do I place an order?
A: Simply browse our store, select the product(s) you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed yet, we may be able to make changes. Please contact our support team as soon as possible.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping availability and rates are calculated at checkout.
Q: How long does shipping take?
A:
-
Processing Time: 1–3 business days
-
Delivery Time: 5–15 business days (depending on location and product)
Q: Will I receive a tracking number?
A: Yes. Once your order is shipped, you’ll receive a tracking number via email.
📦 Products
Q: Are all products in stock?
A: Product availability is shown on each product page. If an item is out of stock, it will be clearly indicated.
Q: Are your product images accurate?
A: Yes. We strive to display accurate images and descriptions. However, slight color variations may occur due to screen settings.
Q: Do you offer warranties on your products?
A: Some products include a manufacturer’s warranty. Please check the product description for warranty details.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a return policy within 14–30 days of delivery (depending on the product). Items must be unused and in original packaging.
Q: How do I request a return or refund?
A: Contact our customer support with your order number and reason for return. We’ll guide you through the process.
Q: Are return shipping costs covered?
A: Return shipping costs are usually the customer’s responsibility unless the item is defective or incorrect.
🔐 Account & Security
Q: Do I need an account to place an order?
A: No, you can check out as a guest. Creating an account allows you to track orders and save your information for future purchases.
Q: Is my payment information secure?
A: Absolutely. Our store uses SSL encryption and trusted payment gateways to protect your data.
📞 Customer Support
Q: How can I contact customer support?
A: You can reach us via email, contact form, or live chat (if available). Our support team responds within 24–48 hours.
Q: What are your support hours?
A: Monday to Friday, excluding public holidays.